With the upcoming rollout of the Support at Home program in July 2025, aged care providers across Australia must prepare for a fundamental shift in how care management is tracked, delivered, and billed. This change brings new accountability, transparency, and the need for operational precision, making it essential for providers to adopt a dedicated software system that supports these complex requirements.
One of the most significant changes under Support at Home is the introduction of Care Management Funding Pooling. Under this model, 10% of each clientʼs quarterly budget is allocated to a care management fund, which is pooled at the provider level.
Rather than assigning fixed care management hours to each client, this pooled approach enables providers to allocate time based on clientsʼ’ changing needs, enhancing flexibility and responsiveness. However, to make this work effectively, providers must have systems in place that can track every minute of care management activity and accurately allocate it against the pooled budget.
CareVisionʼs software platform has been designed to support this model from the ground up. Each client funding record includes a specific allocation for care management, with values that flow through from funding source templates. This setup enables providers to define and monitor their organizationʼs total care management pool clearly, the estimated hours available, and the average hours per client, crucial for both planning and compliance.
Importantly, care management under Support at Home is not subject to client co-contributions and does not appear on client statements, but it must still be logged and claimed accurately at the client level. This means business managers must ensure their teams are supported with tools and processes that enable seamless time tracking throughout the day.
CareVision facilitates this through two types of tracked activities:
- Planned Activities (such as assessments or scheduled reviews), which are entered as ad hoc bookings in the coordinatorʼs calendar.
- Unplanned Activities (such as responding to a clientʼs unexpected needs) are captured through case notes linked directly to time logs.
To streamline this, the system prompts users to log time when adding relevant case notes. This time log creates a corresponding ad hoc booking, integrating care coordination directly into the billing and reporting workflow, similar to the NDIS Support Coordination model.
Beyond just logging time, the platform introduces powerful management features:
- Set target weekly logged and billable hours for each care manager.
- Notify staff who have not met their targets.
- Access a dashboard that tracks utilisation by staff, funding source, and client.
- Enable staff to view combined timesheet and time log data via the mobile app, filtered by item type.
Why does this matter for your business? Without clear visibility into care management delivery, you risk underutilising your pooled budget or distributing it inequitably across clients. Software-driven planning enables you to set realistic targets, ensure fairness in service delivery, and maximise revenue within each quarter—all while reducing administrative burden and supporting compliance with Services Australiaʼs expectations.
In a landscape where precision and adaptability are critical, investing in a purpose-built care management tracking solution is no longer optional—itʼs the key to thriving under Support at Home.
Don’t wait until the last minute. Book a CareVision demo today to future-proof your care management processes and get Support at Home-ready, on time and with confidence.