Moving to CareVision has been transformational for our business. As we grew quickly our manual and paper based processes became unsustainable. I had no visibility as a manager as to what quality indicators we could be missing, and there was a lot of innefficieny and double handling. With CareVision, not only can I track these but I am pro actively alerted to trends or possible issues, and the efficiency gains mean our coordinators can spend more time caring and with clients face to face.
Prior to CareVision we had a lot of turnover of Coordinators, and the number one reason cited was the cumbersome system we had in place and the manual processes. With CareVision our Coordinators can spend more time with clients, and complete their paperwork / froms and notes on the go. The CareVision Academy has also been transformational to our onboarding and staying on top of the quality practices of care.
We have been a client of CareVision for over 5 years. In that time we have been supported by CareVision through all of the change in the industry. As part of their Continuous Improvement Program we get proactive advice on how we can further streamline and optimise our service, workflows, and ensure compliance and quality. Our team can reach out to the CareVision team directly through chat and get near real lime response and resolution. This has also reduced the burden on our internal IT teams. The support from CareVision is industry leading, exceptional, not like anything I have seen from any other vendor.