The Ultimate care software
Implementation & Support
CareVision offers a range of implementation, and post implementation services to support your growing care business.
CareVision makes it easy to get started
The CareVision Customer Success team is an integrated team to support your business needs from Implementation and Go Live, to Continuous Improvement Initiatives and Business As Usual Support. Ensuring your business needs are always being served by the best in the business.
Having successfully implemented CareVision and other platforms across organisations large and small the team have a proven method for implementation success, and making it easy for your business to get up and running effectively.
C.A.R.E VISION Project Methodology
The C.A.R.E.Vision project methodology has been established to provide a best practice, repeatable approach to CareVision software implementations. The structured 5 stage system allows CareVision to guide you through your software implementation process while ensuring there are milestone sign-offs to provide reassurance around project success. Below we outline the 5 key phases and what you can expect.
CREATE PHASE
The CREATE phase is the first phase of every project. In this phase the project team will work together to establish a baseline project plan and begin scheduling in project resources.
For the core project team we provide foundation training to ensure they understand how CareVision works and what impact design decisions will have on the final solution.
Our senior consultants will then lead the project team through phased decisions workshops and assist in completing the CareVision configuration decisions workbook.
At the end of the CREATE phase completed design documents are signed off by both parties and we enter the assemble stage.
ASSEMBLE PHASE
The ASSEMBLE phase is where our agreed design documents are configured within the system.
During this phase our consultants and your SMEs will work together to setup system configurations, create and test integration points and migrate test client and staff data into the system.
At the end of the ASSEMBLE phase completed integrations and configurations are signed off by both parties and we enter the READY Phase.
READY PHASE
With the software configured and data loaded we begin the READY phase.
In this phase we complete our data migration and run parallel testing to ensure the accuracy of all financial information.
Communication and training are critical at this point in the project and our training consultants can assist the project team with the creation of messaging and communications.
Access to self guided learning resources through the CareVision Academy are provided for staff to complete and instructor lead training sessions are then undertaken.
When the project team are satisfied with testing and all staff have completed their role based training the modules are signed off and we enter the EXECUTE Stage.
EXECUTE PHASE
The EXECUTE phase is the culmination of the hard work of the project team.
The phase starts with the preparation of a go-live. Project team members complete final tasks to ensure the software and users are ready for the big day.
On go-live day our consultants are on hand to support the business team.
Go-live support continues through the first major milestones. These typically include first billing run, pay period and month end processing.
At the end of this stage the project team completes a formal debrief to agree a path for any outstanding issues and create lessons learned documentation. A project completion form is signed off by the steering committee and we all celebrate for another project delivered on time and on budget.
VISION PHASE
At CareVision the successful completion of your project is just the start of our journey together.
We provide a formal handover and introduction to our support team to ensure they understand your specific business environment and you understand how best to contact them.
At this stage we will enroll you in our Continuious Improvement Support Program for a complementary 3 month period to ensure a smooth transition and to help you get the most out of the platform.
Training and Onboarding Made Easy
CareVision Training Academy
Unparalleled training and onboarding for your current and future care staff with the CareVision Academy. The range of courses, bite size video training content arranged by role, quizzes, prizes and training tracking ensure your teams complete the training to succeed and ensure you get the most out of your investment in the Ultimate Care Platform for your business. Combined with the CareVision Knowledgebase and regular community training webinars there is a training pathway for all learning types.
Support That Guides Your Teams
The CareVision support team are more than your typical software support team. They can help guide your teams and are an integral part to your onboarding and project success as well as long term success. With our real time chat and call available directly through the portal and applications your teams can easily reach the team with the answers, and will be up and running with the best support in the business in no time.
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