New research from Flinders University reveals many home care recipients feel overlooked and unsupported while navigating Australia’s aged care system. Although conducted before the rollout of Support at Home, the findings highlight issues that remain highly relevant during the sector’s transition.
Participants reported confusion around package fees, spending rules, and approval processes, with some feeling providers prioritised administration over personalised care. Limited budgets also forced difficult trade-offs, including sacrificing cleaning, personal care, or nutrition support to afford medical appointments or physiotherapy. Researchers found many older Australians avoided requesting help altogether due to fear of delays or rejection.
Nutrition emerged as a major concern, particularly in regional areas, where services often failed to meet dietary or cultural needs. Researchers say the findings reinforce the importance of genuinely person-centred care, with older Australians wanting more choice, clearer communication, and support systems that better reflect their individual needs and preferences.