Leveraging data-driven insights and AI to bring the employee

experience to life

This article originally appeared on Aged Care Today Summer 2023 (stock photo only)

The aged care workforce crisis presents a prime opportunity for industry transformation – commanding us to align strategy to tangible outcomes, re-design our workforce, and implement proactive strategies that pave the way for a resilient and sustainable future.

In the dynamic landscape of the aged care sector in Australia, the key to exceptional service delivery lies in understanding and optimising the employee experience. 

By harnessing the power of employee experience data (EXD) and the growing realm of artificial intelligence (AI) technologies, providers can revolutionise their workforce planning strategies with deeper understanding, effective gap analysis, best-practice benchmarks and predictive analytics to deliver a people strategy with meaningful impact. 

The State of Aged Care in Australia 

Australia, like many developed nations, is facing a rapidly ageing population. Considering growing skills shortages, this demographic shift poses a significant challenge for the aged care sector, demanding innovative solutions to ensure the attraction, retention and development of a capable workforce to support the delivery of high-quality patient care experiences. 

Organisations are increasingly recognising the invaluable insights that can be gleaned from EXD, coupled with the transformative capabilities of AI. 

This synergy empowers organisations to make informed decisions, enhance employee engagement and drive productivity by revolutionising workforce planning – creating a more agile and responsive organisational environment capable of delivering strategically aligned outcomes. 

The Evolving Landscape of Workforce Planning 

Gone are the days of relying solely on historical data and intuition for workforce planning. With the advent of AI, organisations can now tap into the wealth of data generated within their own organisation and that of benchmarks within the broader aged cared ecosystem. 

EX data encompasses a wide range of information, including feedback from surveys, performance evaluations, sentiment analysis, and even data from collaboration tools. 

This multifaceted data is a treasure trove of insights that can be harnessed to anticipate future needs and align resources strategically.

Unlocking Employee Engagement and Retention 

One of the most significant benefits of utilising EXD and AI in workforce planning is the ability to boost employee engagement and retention. 

Supporting the shift towards continuous feedback models over traditional annual surveys, by analysing patterns in employee feedback, organisations can identify key drivers of engagement, areas for improvement, and potential red flags requiring timely intervention. 

For example, sentiment analysis tools can detect shifts in employee sentiment, allowing proactive intervention to address concerns before they escalate. This not only fosters a more positive work environment but also leads to higher retention rates, saving organisations significant costs associated with turnover. 

Anticipating Future Skills Requirements 

In an era of rapid technological advancement, staying ahead of the curve is imperative for organisational longevity. AI coupled with survey data and sector benchmarks and demographics can analyse both internal and external factors to predict future skill requirements. 

Utilising and analysing individual employee data, AI can identify skill gaps and recommend tailored training opportunities.

This not only enhances employee engagement, but ensures organisational visibility of the right skill sets in place for the right time to meet evolving provider demands in the contemporary care landscape. 

Integrating this with data on market trends, broader sector developments and technological advancements supports organisations to proactively invest in training and development programs to ensure they remain competitive in tight labour market conditions. 

This strategic foresight when leveraged appropriately, can prevent talent shortages, and can position the organisation as an employer of choice. 

Enhanced Diversity and Inclusion Efforts 

EXD and AI can be instrumental in driving diversity and inclusion initiatives. By analysing data related to hiring, promotions and workplace experiences, organisations can identify areas where inclusivity efforts may be falling short. 

This data-driven approach provides a clear roadmap for targeted interventions, ensuring that diversity and inclusion become a strategic imperative of both workforce planning and organisational culture initiatives.

Embrace a New Approach in your Workplace 

The fusion of EXD and AI represents a powerful force in contemporary workforce planning, moving the approach from reactive to proactive to enable the execution of organisational strategy. 

By combining and leveraging these technologies, organisations can gain unparalleled insights into their workforce, enabling them to make informed decisions that drive productivity, engagement and ultimately, the quality of patient care outcomes and bottom-line results. 

Providers that embrace this synergy will emerge as agile, forward-thinking leaders in the sector – offering the opportunity for best-practice workplace experiences for our people and quality of life for our ageing population. 

Above & Beyond Group can enable providers to become an employer of choice with our new aged Care EX Workforce Planning Program. Reach out to find out more.

Hayley Goodman – People & Organisational Performance Consultant at Above & Beyond Group www.aboveandbeyondgroup.com.au