With the new aged care act, so many changes have occurred, and many participants have failed to keep up. The support systems seem to be more complicated for others, and they don’t feel seen or heard as administration and processes are prioritised over personalised support.
Unclear spending rules and administration fees have left participants fighting for basic needs. Some have traded off personal care or basic cleaning to afford medical appointment transportation or physiotherapy. Others have just avoided using the system for fear of being delayed or rejected and just use their own funds.
Those who are able to make the most out of the new home care system are participants who worked out how to self-manage their packages. The trouble is, not everyone can do this. Learn more about the troubles experienced in the home care system at thirdsector.com.au.