Moving to CareVision has been transformational for our business. As we grew quickly our manual and paper based processes became unsustainable. I had no visibility as a manager as to what quality indicators we could be missing, and there was a lot of innefficieny and double handling. With CareVision, not only can I track these but I am pro actively alerted to trends or possible issues, and the efficiency gains mean our coordinators can spend more time caring and with clients face to face.
Prior to CareVision we had a lot of turnover of Coordinators, and the number one reason cited was the cumbersome system we had in place and the manual processes. With CareVision our Coordinators can spend more time with clients, and complete their paperwork / froms and notes on the go. The CareVision Academy has also been transformational to our onboarding and staying on top of the quality practices of care.
We have been a client of CareVision for over 5 years. In that time we have been supported by CareVision through all of the change in the industry. As part of their Continuous Improvement Program we get proactive advice on how we can further streamline and optimise our service, workflows, and ensure compliance and quality. Our team can reach out to the CareVision team directly through chat and get near real lime response and resolution. This has also reduced the burden on our internal IT teams. The support from CareVision is industry leading, exceptional, not like anything I have seen from any other vendor.
Amina Partnership’s Success Story with CareVision: Empowering Aged Care with Technoloy
Amina Partnership Group, based in Melbourne, Australia, operates on a unique business model that prioritizes employee experience, quality care, and hands-on management to address key challenges within the aged care sector.
CareVision has been at the forefront of revolutionizing aged care with its cutting-edge solutions. Their innovative approach combines user-friendly technology with a person-centred care management system. This approach allows for seamless tracking of the resident journey from home care to retirement living, and through to residential care.
A Model Focused on Empowerment and Growth
Kylie described Amina Partnership’s model as one that empowers the frontline workforce, enhances their skills, and minimizes reliance on ongoing directives. She stated, “They are provided with in-depth care information and supported by a hands-on leadership and peer support model.”
The decision to choose CareVision over other technology providers was influenced by critical factors such as value for money and exceptional customer service. Kylie explained, “The layout of the system is incredibly user-friendly for frontline staff, which was a key driver for us through this phase/large part of our approach.” CareVision’s simplified application did not compromise the product’s quality, making it the perfect fit for Amina’s approach.
One of the significant advantages of CareVision for Amina Partnership was its seamless integration with Xero, the financial software platform. This integration streamlined billing processes and financial management, making it efficient and hassle-free.