2025 marked a turning point for aged care and community services in Australia. As the new Aged Care Act and Support at Home program approached, providers shifted from planning to preparing their systems for real operational change.
Much of the year was spent interpreting new requirements, working through certification processes, and reassessing whether existing technology could support updated billing, reporting, and compliance obligations. Across the sector, digital maturity and interoperability remained major challenges, particularly for providers balancing reform readiness with financial pressure.
While the Act’s delayed start date provided short-term relief, it also sharpened focus on what would be required to operate effectively. Real-time data capture, transparent reporting, and connected systems emerged as critical foundations rather than future ambitions.
By late 2025, early certifications and successful invoicing cycles showed that progress was possible, especially for organisations that invested early in their digital capability. Technology was increasingly recognised as essential infrastructure for delivering safe, accountable care.
As the sector moves into 2026, attention turns to embedding systems that support compliance and day-to-day delivery. Platforms such as CareVision can help providers navigate this next phase with greater clarity and confidence.