A lot of changes have been made to the NDIS Act, and it has been challenging for providers, as well as self-managing participants. One more thing you need to be made aware of are the new record keeping requirements. Not only only will you need to keep even more records but you should also keep them longer. Plus, there are more penalties in store for those who fail to comply.
Providers have to collect, and also retain, records such as invoices, support logs, service agreements, case notes with activity details, rosters plus who delivered the support, and types of services delivered.
These records should be identifiable and must have a participant that it can relate to via NDIS number or name. It also helps to keep records like mileage logs, timesheets, and payslips for integrity audits for NDIA payment integrity audits.
According to the Securing the NDIS for Future Generations Bill, providers should keep records for 7 years. Meanwhile, plan managers and participants need to keep records for 3 years. Penalties can go as high as $455,000 for organisations and $40,000 for individuals.