Australia’s aged care system is under increasing pressure as a rapidly ageing population meets services that were not designed for cultural diversity at scale. Older Australians from culturally and linguistically diverse backgrounds now represent a significant and growing share of those seeking care, yet service models often remain standardised rather than person-centred.
Language barriers, cultural expectations around food, faith, family involvement and end-of-life care can significantly affect well-being and clinical outcomes. When these needs are not met, the consequences extend beyond aged care into hospitals, families and the broader health system, increasing preventable admissions and system costs.
As reforms such as Support at Home push providers toward outcomes-based care, the need for flexible and configurable service delivery has never been clearer. Digital platforms play a critical role in enabling this shift by supporting tailored care plans, clearer communication and better coordination across services.CareVision is designed to support diverse care models by giving providers the tools to capture individual needs, adapt services and maintain visibility across care delivery. By enabling more responsive and inclusive care, providers can better support dignity, independence and trust for older Australians from all backgrounds.