With major changes introduced through the new NDIS Act, PACE rollout, and tighter payment integrity measures, outdated service agreements are no longer fit for purpose. Providers must act now to ensure their agreements reflect current expectations and protect both their organisation and participants.
Why It Matters
Compliance is critical
The NDIS Act now requires spending to align strictly with NDIS-approved supports. Providers risk debt recovery or cancelled payments if agreements aren’t clear or current.
Clarity protects revenue
The NDIA is receiving thousands of tip-offs each quarter, often due to confusion about charges. Up-to-date service agreements help prevent disputes and support payment integrity.
Participants benefit from transparency
Clear agreements empower participants, build trust, and support safe, informed decision-making.
What to Review
Revised service agreements should:
- Clearly define NDIS supports and link them to the participant’s plan.
- Set expectations around budgeting, responsibilities, and privacy.
- Address how to handle NDIA payment cancellations.
- Include roles in supported decision-making as outlined in the NDIS policy.
Strong service agreements aren’t just a formality—they’re essential tools for delivering accountable, participant-focused services.