With non-compliance and fraud becoming an issue in the National Disability Insurance Scheme, the NDIA has come up with a new integrity portal for providers to be used for claiming NDIS supports. This was launched back in June 2026, and currently, just a few providers are using it, but it can get broader use soon.
Before a claim is submitted, the integrity portal will ask additional questions to providers, such as the service booking number and provider ABN. It may also require evidence of claims to be uploaded, like timesheets, reports, payslips, service agreements, and travel logs. This online channel will collect and scrutinise evidence for claims before providers can get payment.
Although not all providers are required to use this portal at the moment, it is still important to have evidence for claims accessible and stored. The NDIA may conduct integrity audits any time.